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Privacy Policy

Pharmeden.co.uk ("We") are committed to protecting and respecting your privacy.
 
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
 
For the purpose of The General Data Protection Regulation (GDPR), the data controller is Vathis Spyros & Co. Limited Partnership Pharmeden, 11 Aggeletou str., Vasiliko, Greece, 34002
 
INFORMATION WE MAY COLLECT FROM YOU
 
We may collect and process the following data about you:
  • Information that you provide by filling in forms on the following sites: www.pharmeden.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material, creating or updating your personal profile, take part in a prize draw or competition, newsletters or exclusive offers via email or requesting further services. We may also ask you for information [when you enter a competition or promotion sponsored by Pharmeden, and] when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • Pharmeden OR We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

HOW LONG DO WE HOLD INFORMATION FOR?
 
You can remove your Personal Data from Pharmeden's database at any time by deleting your account or unsubscribing from our marketing emails as described in the below section. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.
 
WHAT DO WE DO WITH THE INFORMATION?
 
Pharmeden will require you to provide particular personal information such as credit/debit card details and your billing address for the purposes of completing your order. We will only use this information for the purposes of managing your order or your usage of the Website.
 
Providing additional personal information is up to you. We collect personal information to enter you into contests and notify you of results, to e-mail you with updates, news and special offers, to respond to your questions or comments, to register you for certain features on the Website.
 
Pharmeden (and those people or companies employed by Pharmeden who help make this Website, its content and its services) will process and use your personal information in order to respond to your feedback – like responding to problems, improving our services and gearing what we do to suit our requirements further.
 
Beyond this, we will not share your information with any other company without your consent unless we are required to do so by law, if you have won a prize or if you have made a request for specific information. If you give us consent then we may share your information with our partners, subsidiaries or subsidiary companies in order that they can contact you with information, promotions, products, services, and offers that may be interesting to you.
 
We will never purchase or sell your information from/to any other company. 
 
IP ADDRESSES
 
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for our e-Commerce and marketing teams to improve their activities. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
 
INFORMATION ABOUT COOKIES
 
Our website uses cookies to improve its content and ease of use. Cookies are small files of letters and numbers that we put on your computer if you agree.
 
We use session cookies that allow you to be remembered within the website, so any page changes or item or data selection you do is recalled from page to page. This means that you don’t get asked the same information that you’ve already given to the site. These cookies are temporary and are erased when you close your browser at the end of your surfing session.
 
We use tracking cookies. These help us to remember your information and settings when you visit our website in the future. This results in a faster and more convenient access and may enhance your experience of services or functions we offer. These cookies remain on your hard drive until you delete them or they expire (they have varying expiry dates, going up to two years).
 
We also use web analytics cookies to help us understand what content is most useful to our visitors. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.
 
Our cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means.
 
You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all, or parts of our site, and might not be able to shop on the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.
 
Please visit www.aboutcookies.org to find out more about cookies.
 
WHERE WE STORE YOUR PERSONAL DATA
 
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Pharmeden will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
 
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
 
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
 
BREACH OF DATA

For the purpose of this policy, data security breaches include both confirmed and suspected
incidents.
  • An incident in the context of this policy is an event or action which may compromise the confidentiality, integrity or availability of systems or data, either accidentally or deliberately, and has caused or has the potential to cause damage to Pharmeden’s information assets and / or reputation.
An incident includes but is not restricted to, the following:
  • loss or theft of confidential or sensitive data or equipment on which such data is stored (e.g. loss of laptop, USB stick, iPad / tablet device, or paper record);
  • equipment theft or failure;
  • system failure;
  • unauthorised use of, access to or modification of data or information systems;
  • attempts (failed or successful) to gain unauthorised access to information or IT system(s);
  • unauthorised disclosure of sensitive / confidential data;
  • website defacement;
  • hacking attack;
  • unforeseen circumstances such as a fire or flood;
  • human error;
All Data Breach incidents will be reported as soon as possible to the relevant authorities and to individuals or businesses affected
 
USES MADE OF THE INFORMATION
 
We use information held about you in the following ways:
  • To ensure that content from our site is presented in the most effective manner for you and for your device.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • To notify you about changes to our service.
 
We may also use your data, or permit selected third parties to use your data (if you have consented to this), to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
 
If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
 
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
 
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form).
 
We do not disclose or report information about identifiable individuals, but we may produce aggregate information about our users (for example, 450 women aged under 30 have clicked on a specific page in a given week). We may also use such aggregate information to allow us to reach the kind of audience we want to target (for example, men in Leeds).
 
DISCLOSURE OF YOUR INFORMATION
 
We may disclose your personal information to third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Pharmeden or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Pharmeden, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS
 
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Pharmeden Customer Services, 11 Aggeletou str., Vasiliko, Greece, 34002 or emailing info@pharmeden.gr
 
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
 
DOES PHARMEDEN SELL OR RENT MY PERSONAL DATA? 
 
No, Pharmeden does not sell or rent your Personal Data.
 
DOES PHARMEDEN COLLECT DATA FROM CHILDREN?
 
Pharmeden does not knowingly collect personal information from children under the age of 13. If we determine we have collected personal information from a child younger than 13 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 13, please do not submit any personal information through the Site, Service, and/or Software. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site, Service, and/or Software without their permission.
 
HOW TO UNSUBSCRIBE
 
Our policy is to allow users to unsubscribe from our regular emails at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you’ve received. Should you experience any problems click here to contact our Customer Service Team who will assist you.
 
If you have asked us to stop sending emails and this hasn’t happened it may be because the email address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included in the message.
 
ACCESS TO INFORMATION
 
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
 
CHANGES TO OUR PRIVACY POLICY
 
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
 
CONTACT
 
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Customer Services - Data Controller, Pharmeden 11 Aggeletou str., Vasiliko, Greece, 34002, or by emailing info@pharmeden.co.uk or using the website contact form here
 

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